Privacy Policy

Effective Date: October 5, 2025

Highlight Multi Trade (“HMT”, “we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use:

  • Our mobile applications (“HMT App”)

  • Our website

  • Our customer support channels (phone, SMS, email)

  • Our in-person services

By using our services, you agree to this Privacy Policy.

1. Information We Collect

We may collect the following categories of data:

A. Personal Information

  • Name

  • Phone number

  • Email address

  • Shipping / delivery address

B. Order & Transaction Information

  • Products purchased

  • Delivery details

  • Transaction amount

  • Payment method details
    (Card details are handled by certified payment gateways; we do NOT store card numbers.)

C. Communication Data

  • Messages you send to customer support

  • Feedback, inquiries, or complaint information

D. Device & App Usage Data (App + Website)

Automatically collected data includes:

  • IP address

  • Device identifiers (Android Advertising ID, App Instance ID, Firebase Installation ID)

  • Device model, OS version, browser type

  • App activity (screens visited, clicks, features used)

  • Crash logs and performance data

  • Network information

  • Install/uninstall and update data

This data may be transmitted to our servers or third-party service providers.

E. Data Collected by Third-Party SDKs

Depending on the version of the app, the following SDKs may be used and may collect data:

1. Firebase Analytics & Crashlytics

  • Device identifiers

  • Crash logs

  • Usage analytics

  • App interactions

2. Firebase Cloud Messaging

  • Device push notification token

  • Device metadata necessary for sending notifications

3. OneSignal (if enabled)

  • Push notification identifiers

  • Device information

  • Notification interaction data

4. Payment SDKs (Khalti, eSewa, IME Pay, etc.)

  • Transaction data

  • Minimal device or network data required to complete payments

5. Map / Location SDKs (if used)

  • Approximate or precise location
    (Only if you grant permission.)

Each SDK may transmit data to its own servers, following its own privacy policy.

F. Data Collected Through WebViews (Inside the App)

If the app contains WebViews:

  • Any form inputs inside the WebView

  • Any app-internal browsing activity

We do NOT track or monitor your general WebView browsing outside HMT domains.

2. How We Use Your Information

We may use the collected data for:

  • Processing and delivering orders

  • Customer support and communication

  • Sending order updates, notifications, and alerts

  • Sending marketing messages (only if you opt-in)

  • Improving app and website performance

  • Personalizing user experience

  • Detecting, preventing, and investigating fraud

  • Legal compliance

  • Analytics and performance monitoring

3. Sharing Your Information

We do NOT sell your personal information.

We may share data with:

A. Service Providers

  • Delivery partners

  • Payment processors

  • SMS/email providers

  • Cloud hosting providers

  • Crash reporting and analytics services (such as Firebase)

These parties only access the data needed to perform their services.

B. Legal Requirements

We may disclose data if required by:

  • Government authorities

  • Court orders

  • Applicable laws

  • Security investigations

  • Fraud prevention

C. User-Initiated Sharing

When you choose to share content (e.g., sharing a receipt PDF to another app), the data leaves the device by your action.

4. Data Security

We use industry-standard security measures:

  • Encrypted communication (HTTPS/SSL)

  • Secure servers

  • Access controls

  • Data minimization practices

However, no digital transmission or storage is 100% secure.

5. Your Rights and Choices

You may:

  • Request access to your personal data

  • Request corrections

  • Request deletion of your data or account

  • Withdraw marketing permission

  • Disable certain permissions in your phone settings

To exercise your rights, contact us using the details in Section 9.

6. Cookies & Tracking Technologies

Our website and app may use:

  • Cookies

  • Analytics tools

  • Device identifiers

  • Local storage

You may disable cookies in your browser, but some features may not function properly.

7. Children’s Privacy

Our services are not intended for children under 13.
We do not knowingly collect data from children.

8. Changes to This Policy

We may update this Privacy Policy occasionally.

  • Updates will include a revised “Effective Date”.

  • Continued use of HMT services means you accept the updated policy.

9. Contact Us

For questions or requests:

📧 Email: info@highlight.com.np
📞 Phone: +977 9819282655
🏢 Address: Bharatpur-10, Kalika Chowk, Nabin Marga, Chitwan, Nepal